Role: Care Navigator(Contract — Mexico)

Company background

World Class Health was built to solve one of healthcare’s most expensive and overlooked problems: when employees face high-stakes medical decisions, they often lack access to trusted, high-quality care at an affordable cost.

Traditional healthcare systems force patients to navigate rising costs, fragmented care, limited visibility into provider quality, and unclear out-of-pocket exposure, often during the most vulnerable moments of their lives. WCH exists to change that. Through our medically led Global Centers of Excellence platform, AI-driven insights, transparent provider relationships, and concierge care navigation, we connect patients to top 1% care globally while helping employers reduce healthcare costs and improve outcomes.

WCH focuses on high-cost specialty care episodes including orthopedics, spine, cardiac care, oncology, imaging, infusion, and complex surgical needs. Our model combines predictive analytics, proactive outreach, nurse-led care management, direct provider contracting, and transparent bundled pricing to help employers lower costs while improving the patient experience.

Our Vision - World Class Health’s vision is the compass that guides every strategic decision we make as we grow, scale, and serve more patients around the world. To create a world where everyone can access the best possible care, regardless of where they live or their circumstances.

Our Mission - To empower employees and their families to overcome geographic, financial, and informational barriers to accessing top 1% care all around the world.

Role: Care Navigator (Contract — Mexico)

Role Description

We're looking for a Care Navigator to help members simplify how they navigate imaging and other diagnostic, surgical, and clinical needs.

You'll work alongside automated outreach and clinical navigation teams, stepping in when a human conversation, persistence, or judgment is needed. Members you'll speak with are US-based, so this role calls for fluent, natural English on the phone.

This is also an early-stage operation. We have playbooks, scripts, and SOPs — but they will evolve. We want someone who can execute the process well while also noticing where it can be better.‍

What you'll do

• Proactively call members and introduce the World Class Health benefit
• Quickly establish credibility and trust during outbound calls
• Explain benefits in simple, member-friendly language, including coverage, expected cost, facility options, and next steps
• Follow up with members by phone, text, and email to keep cases moving
• Manage a caseload of members at different stages of the engagement and scheduling process
• Accurately document outreach, conversations, and outcomes in Salesforce
• Follow established scripts and workflows while using good judgment when a conversation does not fit the script
• Identify patterns in member behavior and share feedback to help optimize the product
• Test new messaging, outreach approaches, and workflows as the program evolves

What we're looking for

• Fluent English, spoken and written — calls are with US-based members
• Bachelor's degree, or an Associate's degree combined with healthcare or operations experience
• Available to work US business hours (Eastern or Pacific, depending on team assignment)
• Comfortable making outbound calls to people you have never spoken with before
• Strong verbal communication skills and the ability to build rapport quickly
• Able to explain healthcare and benefit information clearly without sounding scripted
• Highly organized and comfortable managing a pipeline or caseload with multiple follow-ups
• Curious and willing to experiment rather than assuming the current process is the final process
• Comfortable working in an environment where priorities, scripts, and SOPs will evolve as we learn
• High-energy, proactive, and willing to jump into problems rather than wait for someone else to solve them
• Sound judgment about when to solve something yourself and when to escalate
• Reliable internet connection and a quiet space for calls, since this is a fully remote contract role

Nice to have

• Experience at an early-stage startup, healthcare startup, or digital health company
• Experience in radiology or diagnostic imaging — bonus points for experience as an X-ray, MRI, CT, ultrasound, or mammography technologist
• Experience working directly with patients at an inpatient or outpatient imaging center
• Patient access, care navigation, referral coordination, scheduling, or healthcare operations experience
• Outbound sales, inside sales, SDR, or other phone-heavy customer engagement experience
• Experience using Salesforce or another CRM
• Familiarity with US health insurance benefits, eligibility, prior authorization, or referral workflows
• Prior experience working as a contractor for a US-based company

Who thrives in this role

You'll probably enjoy this role if you like talking to people, solving problems in real time, and figuring out how to make a process work better.

We're looking for someone who can operate with discipline and curiosity: follow the playbook, learn from what happens, and help us improve it.

‍Compensation: $1,500 USD/month ($18,000 USD/year)

‍This is a contract role — no equity, no employee benefits. You'reresponsible for your own taxes under Mexican law.

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