Nurse Navigator - RN

Company background

World Class Health was built to solve one of healthcare’s most expensive and overlooked problems: when employees face high-stakes medical decisions, they often lack access to trusted, high-quality care at an affordable cost.

Traditional healthcare systems force patients to navigate rising costs, fragmented care, limited visibility into provider quality, and unclear out-of-pocket exposure, often during the most vulnerable moments of their lives. WCH exists to change that. Through our medically led Global Centers of Excellence platform, AI-driven insights, transparent provider relationships, and concierge care navigation, we connect patients to top 1% care globally while helping employers reduce healthcare costs and improve outcomes.

WCH focuses on high-cost specialty care episodes including orthopedics, spine, cardiac care, oncology, imaging, infusion, and complex surgical needs. Our model combines predictive analytics, proactive outreach, nurse-led care management, direct provider contracting, and transparent bundled pricing to help employers lower costs while improving the patient experience.

Our Vision - World Class Health’s vision is the compass that guides every strategic decision we make as we grow, scale, and serve more patients around the world. To create a world where everyone can access the best possible care, regardless of where they live or their circumstances.

Our Mission - To empower employees and their families to overcome geographic, financial, and informational barriers to accessing top 1% care all around the world.

Nurse Navigator (RN)- Hybrid role

Role Description

As a Nurse Navigator, you will coordinate end-to-end episodes of care—primarily surgical—for employees and dependents traveling to our Centers of Excellence (COEs) worldwide. You’ll deliver remote case management (pre-op through post-op), keep patients and stakeholders informed, and ensure safe transitions of care. As an early team member, you’ll also contribute to the clinical operating system of a fast-moving startup.

Core Mandate

Patient Care & Case Management

• Manage a caseload of surgical patients from inquiry through post op recovery.
• Obtain health histories from patients and required medical records from provider offices for review and submission to appropriate specialist(s) for consultation and treatment recommendation.
• Guide patients through COE selection, scheduling, pre-op readiness, and travel logistics (with interpreter services as needed).
• Monitor during travel and admission; keep designated contacts updated.
• Support adherence to COE provider care plan before and after surgery with regard to medications, rehabilitation, and diet.
• Educate patients to improve patient activation and support self care activities
• Ensure timely communication among COE teams, PCPs, and plan stakeholders; deliver discharge summaries/op notes.
• Track recovery, surface issues early, and close the loop on outcomes and experience.
• Assesses patient’s medical, social and functional needs before and during transitions of care and tailor care coordination accordingly.

Common procedures supported include cancer, infusions, orthopedic, bariatric, GI, gynecologic, cardiac, and other surgical interventions.

Required experience

Qualifications

• RN with an active license
• 3-5+ years clinical experience, preferably managing surgical patients (Orthopedics, Bariatrics, Neuro, Outpatient Surgery, Occ Med, or related)
• 2+ years of case management experience
• 1+ year of start up experience
• 3+ years of remote working experience
• Able to be in office in SF up to 6 days a month
• Tech savvy; Strong proficiency in google suite (gsheet, gdoc, etc) and comfortable/excited by the use of AI to improve efficiency
• Comfort coordinating across multiple providers and care settings, including COE models

Ideal candidate

• Builder mindset—comfortable testing, learning, and iterating.
• Tech savviness
• Relentless ownership to support patients end-to-end.
• Excellent organization, documentation, and time management; able to juggle multiple cases.
• Creative problem-solver; collaborative, positive, and flexible (occasional evenings/weekends).
• CCM certification
• Prior coordination within a COE program
• Salesforce experience is a plus
• Multicultural exposure or medical travel familiarity.
• Bilingual (Spanish/Hindi) a plus.

If you're excited about building something meaningful, thrive in high-accountability environments, and want your work to directly improve how people access life-changing healthcare, we'd love to hear from you.

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